Can I still shop online?
Yes! Jeans.com is available and ready to help you find what you need during this time. As always, we offer FREE SHIPPING in the continental USA for online orders over $50.
Why is my shipment delayed?
We appreciate your patience with the shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates.
Where's my order? Why isn't there a tracking number yet?
We appreciate your patience. We are working to get orders out to you as quickly as possible.
Tracking numbers for your order shipments become available once our carrier partners pick up the packages for delivery. We'll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order.
Can I delay my shipment?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
How do I cancel my order?
Unfortunately, we're unable to change or cancel an order after you've placed it. If you decide not to keep your items, you can always return them at a later date. Currently, we're only accepting returns by mail using our prepaid shipping label. Returns are always free. If we have to cancel your order for inventory or other reasons, we'll notify you as soon as possible. Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason.
What is your return policy?
30 Days return for any reason. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. If you do return items, we'll apply the refund to the tender they were purchased.
How do I return my items ordered online?
Return your items by mail using the prepaid shipping label included in your shipment. Include the invoice with your items, place the prepaid shipping label on the outside of the box and take your package to the nearest USPS drop-off location. Due to an increased volume of returns and the impact of COVID-19, we're experiencing processing delays and anticipate returns and/or refunds will take longer than our usual 14 business days.