Shipping & Returns
Shipping
As always, we offer the convenience of worry-less shopping with FREE SHIPPING and Free Returns in the continental USA for all orders.
FAQ:
Why is my shipment delayed?
Sometimes we do sellout on some items, and in rare cases the resupply has not yet hit the warehouse, in those cases we will do a thorough check of the warehouse and send you a notice of potential delay. We appreciate your patience with some supply chain shipping delays. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates.
Where's my order? Why isn't there a tracking number yet?
We ship orders out to you as quickly as possible, and it may take a little more time for the carriers to update the tracking information.
Tracking numbers for your order shipments become available once our carrier partners pick up the packages for delivery. We'll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order.
Can I delay my shipment?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
How do I cancel my order?
if we have not yet shipped your order, you can cancel it by emailing us by reply mail to the order confirmation you received when you placed your order.
Once we have shipped your order we're unable to change or cancel an order. If you decide not to keep your items, you can always return them at a later date. Currently, we're only accepting returns by mail using our prepaid shipping label. Returns are always free. If we have to cancel your order for inventory or other reasons, we'll notify you as soon as possible. Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason.
Returns
What is your return policy?
30 Days return for any reason. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. If you do return items, we'll apply the refund to the tender they were purchased.
How do I return my items ordered online?
Return your items by mail using the prepaid shipping label included in your shipment. Include the invoice with your items, place the prepaid shipping label on the outside of the box and take your package to the nearest USPS drop-off location.
